Conveyancer Communication: The Biggest Moving Day Stress

Moving home has long been recognised as one of life's more stressful experiences, but recent research has highlighted a particular pain point that's affecting nearly half of all property buyers across the UK. According to new findings from a leading property conveyancer, 49% of those who purchased a home in the past 12 months identified liaising with their conveyancer as the most stressful aspect of the entire transaction process.

This statistic becomes even more significant when we consider that the stress levels remain consistent regardless of experience. Both first-time buyers and those making their second move reported identical stress levels when dealing with conveyancers, suggesting that the issue isn't simply down to unfamiliarity with the process. For homebuyers in Rugby this research offers valuable insights into how the conveyancing experience could be improved.

The research indicates that the primary source of stress isn't necessarily the legal complexity of property transactions, but rather a perceived lack of transparency in communication. Less than a third of homebuyers felt fully informed throughout their property purchase, whilst nearly a quarter struggled to understand the conveyancing process entirely. This communication gap creates anxiety and uncertainty at what should be an exciting time in people's lives.

For buyers in our local area, where properties often have unique characteristics or historical features that require additional legal considerations, clear communication becomes even more crucial. Understanding each step of the process and knowing what to expect can make the difference between a smooth transaction and a stressful ordeal.

Pressure on Conveyancers

However, it's important to recognise that conveyancers themselves are facing unprecedented challenges. The research revealed that instruction volumes increased by 32% in 2024 compared to the previous year, placing significant pressure on professionals who are already dealing with complex and fragmented processes. This increased workload inevitably limits the time available for client communication, creating a cycle where both parties become frustrated.

The complexity of modern property transactions, particularly in areas like Warwickshire where properties may involve listed building considerations, conservation area restrictions, or agricultural ties, means that conveyancers must balance thorough legal work with client communication demands. This balancing act becomes increasingly difficult as caseloads grow.

What Buyers Actually Want

Despite the challenges, the research provides clear guidance on what homebuyers are seeking from their conveyancing experience. More than two-thirds of respondents indicated they would be more likely to choose a conveyancer offering a fully digital and paperless service. This preference for modern, streamlined processes reflects broader changes in how people expect to conduct business in the digital age.

Interestingly, whilst buyers want digital efficiency, they haven't abandoned the desire for human contact. An overwhelming 89% of survey respondents wanted direct phone or email contact with their solicitor during the homebuying process. This suggests that the ideal solution combines digital efficiency with personal service – automated updates and streamlined processes alongside accessible human expertise when needed.

The research also highlighted growing acceptance of artificial intelligence in legal processes, with 45% of respondents welcoming AI assistance for identity and fraud checks, and 43% wanting automated case updates. These technologies could help address some of the communication gaps whilst freeing up conveyancers to focus on complex legal matters that require their specialist knowledge.

The Path Forward

Addressing these communication challenges requires a multifaceted approach that combines industry expertise, digital innovation, and improved processes. The goal should be to provide clarity and regular updates without requiring disproportionate time from busy conveyancers. When this balance is achieved correctly, it addresses both cost and time concerns whilst allowing legal professionals to focus on the complex transactions where their expertise truly makes a difference.

For the conveyancing profession, improving communication processes isn't just about client satisfaction – it's also about job satisfaction and professional fulfilment. When conveyancers can focus on challenging legal work rather than managing communication gaps, the entire industry benefits.

Local Expertise Matters

At Ellis Brooke, we understand the vital role that effective communication plays throughout the property transaction process. Having worked extensively in the local market, we recognise that each area has its unique characteristics and potential complications. Our experience has taught us that the key to a successful property transaction lies not just in finding the right property, but in ensuring that all parties involved – including conveyancers – work together effectively.

Ellis Brooke have a wealth of knowledge and experience with solicitors and conveyancers, with one of our directors having worked in conveyancing previously. This background means we are well placed to advise and recommend suitable firms to our clients, helping to ensure that the legal aspects of your property purchase proceed as smoothly as possible. We believe that by connecting our clients with conveyancers who prioritise clear communication and efficient processes, we can help reduce the stress that too many homebuyers currently experience during what should be one of life's most positive milestones.